Coast & Country is providing this Privacy Policy provides notice to you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. Please read this Privacy Policy carefully and revisit this page from time to time to review any changes that may have been made.

Coast & Country may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect on the date set out in the posted Privacy Policy, unless otherwise specified.

Who we are

This website is owned and operated by Silver Cloud Ltd trading as Coast & Country

We are registered in England and Wales under registration number 9067655, and our registered office is 17 Glasshouse Studios, Fryern Court Road, Fordingbridge, Hampshire SP6 1QX 

You can contact us by writing to the business address given above, by using our website contact form, by email to mailto: info@coast-country.co.uk or by telephone on +44 (0)1929-288340 

If you have any questions about this Privacy Policy, you can get in contact by writing to us at Silver Cloud Ltd c/o 17 Glasshouse Studios, Fryern Court Road, Fordingbridge, Hampshire SP6 1QX 

How we collect information about you

There are several ways we may collect information about you. These include:

1. When you provide it to us by getting in contact (phone/email/web)*
2. When you subscribe to our services or place an order with us
3. When you report a problem with C&C website or any of its services
4. We may also collect information about you if you consent to the use of cookies when using our website.
5. Phone calls may be recorded for the resolution of any disputes. Recordings are retained for 3 months and access is restricted to the management team.

What information we collect about you

This can include the following: name, address, phone number, email address, job title, company name, company address, payment details where relevant, IP address, geographical location of where you accessed our website, information about how you use/interact with our website, information from cookies (if you have consented to their use) and information about your computer or other electronic device (tablet and browser type). For more information on our use of cookies, see our Cookie Policy.

In most cases, you provide us with your consent to use your personal data in accordance with this policy by providing us with that information. In some cases, we may specifically ask for your express consent if we believe that the information is sensitive or our use of the information may include other uses not covered by this Privacy Policy or another privacy notice to which we have made available to you.

Security of your information

Coast & Country respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Do you collect any special category data?

Coast & Country does not collect special category data as a matter of course. However, individuals may on occasion supply health-related information in relation to delivery of services by C&C. The information is retained only as long as is necessary and is processed solely for this purpose.

How we use your information and the legal basis for this

Your information is used to process your purchases, deliver our services and contact you, as well as to improve the website experience for our users.

When you send us an enquiry or purchase from us, you can opt in to receive marketing communications in relation to our products and services by ticking the relevant boxes. We will then send you the relevant marketing communications until such time that you remove your consent. In these instances, processing is performed on the basis of your consent.

From time to time we will email you marketing materials and client-only communications that invite you to make the most of marketing opportunities.

Who we share your data with

We will only share your data with third parties for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law or to enforce our legal rights.

Coast & Country contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described above. These service providers may change or we may contract with additional service providers to better accommodate our customers. Coast & Country affiliates may provide services to you and may receive personal data about you. If we transfer your personal data to affiliates or third parties, we require the recipients of your personal data to safeguard your personal data using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing our affiliate or the third party.

Third party communications

Coast & Country does not disclose personal data with third parties for their own use without your permission. However, in some cases, Coast & Country may be required to share information as a result of applicable law. For example, Coast & Country may be required to disclose information as a result of a court order, subpoena or warrant. In addition, we may, subject to applicable law, voluntarily provide information in order to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others.

Service providers

Only when necessary to deliver our services and run our business, we share your information with various providers who will act as data processors. These include:

• Telephone and email providers
• Payment processing providers
• IT service providers
• Hosting providers
• Social Media platforms
• Mailing houses and print/fulfilment companies
• Design service providers

Coast & Country will only disclose your information to print and fulfilment companies who are conducting business on Coast & Country’s behalf and only for an agreed purpose, such as magazine distribution, artwork design or website support. 

Payment information

Coast & Country does not store credit/debit card details nor does it share financial details with any third parties. However, it may (in appropriate circumstances) use certain other companies to provide services to you, such as a credit card processing company or a Direct Debit service. These companies do not retain, share, store or use personal information for any purposes other than to provide this service to Coast & Country.

Research

Coast & Country may share your details with third parties for the purposes of conducting research on our behalf, including client surveys, only when you have consented to your data being processed in this way. You may change your preferences at any time by emailing us at info@coast-country.co.uk please state “Privacy Policy” in the email subject header.

Sharing your information for legal reasons

Coast & Country will share your information when required to do so in order to comply with a common law or statutory obligation. For example, this may include information surrounding criminal acts or threats to public security.

Transfer of your information outside the European Economic Area (EEA)

If you are a member of a non-EEA MBM Region or registered with a study centre outside of the EEA, information that MBM collects may be transferred to that Region or study centre, which may not have data protection laws in force equivalent to those within the EEA. MBM will nevertheless take steps to ensure that personal data transferred is adequately protected. 

Outside of the circumstances described above, we will not transfer your personal data to any country outside the EEA.

How long we retain your data

We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.

Purchases

When you purchase from us, for example training, events and so on, we retain that information for a period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.

Enquiries

Unless you provide consent for future contact during your enquiry, we will keep your information for as long is required to respond and complete your enquiry, and for a further 12 months, before deleting your information.

Profiling and automated decision making

Details on your interactions with Coast & Country may be used to review the relevance and quality of the products and services we offer. However, we do not undertake any automated profiling or automated decision-making processes.

Your rights

Subject to certain limitations, you have the right to:

1. Request a copy of the information we hold about you and be told about its use.
2. Request that Coast & Country rectifies or deletes your information, or restricts processing if you have concerns over its accuracy, deletion or fair and lawful use.
3. Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of Coast & Country, where it involves direct marketing, or where it is completed for research or statistical purposes.

Right to be forgotten

According to GDPR Article 17, individuals can request that their data be erased under certain specific circumstances. These circumstances include, but are not limited to:

• When the data no longer needs to be processed for the original reason it was collected
• When the individual withdraws consent
• When the data was processed unlawfully

Your choices and opting-out

All of our non-operational communications contain an unsubscribe link. If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications or by emailing us at info@coast-country.co.uk Please type “Opt-Out” in the subject-line.

Children’s privacy

Coast & Country is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Coast & Country does not knowingly collect information from children under the age of 13 and Coast & Country does not target its websites to children under 13.

Keeping your information secure

Coast & Country does not guarantee or warrant the security of our servers nor can we guarantee that information you supply through the Coast & Country website will not be intercepted while being transmitted over the Internet. 

Business transitions

In the event that Coast & Country goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.

Terms and Conditions

If you choose to visit our Coast & Country website, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including, but not limited to, disclaimers of warranty, limitations of liability, and arbitration of disputes.

Contacting us

We value your opinions. If you have comments or questions about this Privacy Policy or to advise us of a concern relating to the handling of your personal information, please send us an e-mail at info@coast-country.co.uk If your concern is privacy related, please type “Privacy Concern” in the subject-line of your e-mail.

Concerns and complaints

If you have concerns or questions over the collection, storage or processing of your data, you are encouraged in the first instance to contact a member of C&C to discuss and resolve any issues.

Alternatively, you can write directly to the Chief Data Officer at:

Silver Cloud Ltd c/o 17 Glasshouse Studios, Fryern Court Road, Fordingbridge, Hampshire SP6 1QX or email info@coast-country.co.uk

You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). Contact details for the ICO are available here.